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Network analyst

Do you speak French or Italian? Do you want to develop your career in an international stable IT company? Are you able to provide the best possible service and support our customers?

If yes read on!!!

We are looking for people who will support our clients regarding network issues.

Your duties after full training will include:

• Provide support for our products
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

What can we offer?
Possibility to develop your career
5 weeks of vacation
Contribution to pension insurance
Meal tickets
Sick-days
Other possible training and development

Your duties after full training will include:

•Creation of trouble tickets for customers
• Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
•Liaison with suppliers and customers in relation to fault resolution and control the repair process

Requirements:

• Advanced spoken Italian or French: at least B2 level
• Advanced spoken English
• Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Night Shift based on the business need)
• Experience of customer service ideally gained in a customer facing environment
• Affinity / relevant experience with telecoms environment
• Background in maintenance within the Network arena

What can we offer?

Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
1 extra week of holiday (5 weeks in total)
Meal vouchers
Private medical care, Sport & Health program (Special discounts for gyms, opticians)
Grow your skill base within IT (Networking)
Czech classes
Team building events
Employee referral bonus.
Relocation package available

Contact

ManpowerGroup s.r.o.
Markéta Maryášová
Nové sady 25
602 00  Brno
Česká republika