Our client (Cisco Gold Partner), that provides global network implementation and support solutions to world-class organizations, is looking for Network Support Engineer to work variable shift patterns within Global Network Operations Facility in Brno, Czech Republic.
Purpose of role & key tasks:
This role is tier 2 network support for client’s major telecommunications customer.
Engineer determines the issue, actions by engaging relevant party, keeps client updated till solution is provided.
Directs customer and account team interface providing day to day network support.
Builds up knowledge on Cisco switches, has an access to EMEA & US devices.
Learns company’s procedures and their global customers.
Assists users to identify and solve complex connection/communication problems.
Handles global clients of various technical expertise.
The role requirements:
Fully Cisco CCNA qualified or relevant experience in Cisco routing/ switching (min 1 year)
English in both verbal as well as written form (B2 as a minimum)
Flexibility to work in shifts depending on business requirements
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
Basic knowledge of Windows, Unix, ticketing systems such as Remedy
Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.
Opportunity to work for an international, stable company
Technical development related to the role
Good quality work-life balance with plenty of cultural and active opportunities
Vibrant international team
1 extra week of holiday (5 weeks in total)
Private medical care with English speaking personnel
Special discounts for gyms, opticians