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Work for Cisco Partner as Tier 1.5 Support Analyst (Fr+En)!

Our client (Cisco Gold Partner), that provides global network implementation and support solutions to world-class organizations, is looking for IT Support Analyst who is willing to build a career within networking and support.
Are you ambitious, professional, pro-active and looking for a change in scenery? Then this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner!

Purpose of role & key tasks:

This is a tier 1.5 network support role for client's major telecommunications customer.

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve connection/communication problems
  • Book tickets to telco vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers

The role requirements:

Technical Skills Profile:

  • Background in maintenance within the Network arena
  • Helpdesk Experience
  • Basic data Network skills
  • Knowledge of Cisco products

Soft Skills Profile:

  • Good working knowledge of English and French languages (B2+ as a minimum)
  • Ability to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements; or to other 3rd party as necessary

Benefits:

  • Opportunity to work for an international, stable company
  • Technical development related to the role
  • Good quality work-life balance with plenty of cultural and active opportunities
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians

Contact

ManpowerGroup s.r.o.
Jana Dvořáková