A global leader in medical technology, services and solutions is looking for a communicative, empathetic and people-oriented colleague who wants to join our growing, international team in Prague.
Provide product-oriented support and technical services by responding to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device
Provide troubleshooting and resolution associated with device functionality and capability.
Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
Follow up on and monitor the Product Complaint resolution back to the customer, in close coordination with the US and local stakeholders.
Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Covering other related administrative tasks.
Product and process training provided by the company to all new hires, additional training continues through the role.
Fluency (native speaker) in Czech or Slovak language.
English language skills - required B2 level.
Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
High sense of empathy, and patience.
Ability to work shifts to ensure 24/7 support (weekend as part of monthly hours and night on-call duty).
Salary 33.800 CZK + 4.000 CZK cafeteria bonus + bonus for weekend and night on-call duty. The total monthly salary approximately 40.000 CZK (1.500 EUR).
You will get company benefits such as meal vouchers, 25 days of holidays, education, iPhone, unlimited calling and various other benefits. This is a great opportunity to use your language skills on a daily basis, work in an international environment and gain valuable experience and knowledge.